Call Center Specialist

Overview

Call Center Representative opportunity we have available in Woodland Hills. This role is Monday through Friday 9am to 6pm, and pays $22/hour. This position is 100% ONSITE.

This position is part of a client support team and involves both administrative and phone-based responsibilities. We are looking for someone who is professional, detail-oriented, and comfortable handling sensitive conversations over the phone.

Complete legal administrative duties within the Client Support Team. Perform quality checks for accuracy and completeness. Research and resolve routine client and claimant inquiries. Prepare documents, forms, and reports as needed. Collaborate with internal departments by providing documentation and support.

• Manage inbound service calls and make outbound follow-ups as needed
• Discuss sensitive topics professionally and empathetically
• Resolve client issues and ensure a high level of customer satisfaction
• Provide technical assistance and explain policies and procedures
• Assist with claim updates, case statuses, and address changes
• Maintain individual and team service quality goals

• High attention to detail and accuracy
• Strong typing and transcription skills
• Intermediate proficiency in MS Excel, Word, and Adobe
• Solid organizational and time management skills
• Ability to work independently and manage multiple tasks
• Positive, solution-oriented mindset under pressure

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.