Service Advisor

Join a Winning Team at Puente Hills Volkswagen - Now Hiring a Service Advisor!

As a Service Advisor, you will be the key liaison between our customers and technicians. You will play a vital role in delivering exceptional service by accurately assessing customer needs, preparing repair orders, and ensuring consistent communication throughout the repair process. The ideal candidate will be proactive, detail-oriented, and committed to creating a positive customer experience.

• Greet customers promptly and professionally.
• Gather customer and vehicle information and accurately document concerns.
• Clearly communicate vehicle symptoms as described by the customer to the technician.
• Recommend appropriate maintenance based on vehicle age, mileage, and service history.
• Prepare accurate repair estimates for labor and parts.
• Schedule service appointments and follow up as needed.
• Monitor the progress of each vehicle and provide timely updates to customers.
• Verify final invoices reflect services performed and explain charges to customers.
• Coordinate loaner vehicles and insurance verification when necessary.
• Take ownership of the customer experience by going above and beyond to ensure satisfaction.

• Competitive pay structure
• Flexible working hours
• Health insurance
• Paid time off and sick leave

• Proven track record of exceptional customer service
• Previous experience as a Service Advisor, Assistant Lane Manager, or Service Consultant (Volkswagen experience is a plus)
• High energy, personable, and a strong communicator
• Commitment to long-term growth and professional development
• High level of integrity and reliability
• Strong computer skills and willingness to learn new systems

The estimated annual earnings range for this position is $40,000 - $80,000, including all forms of compensation such as base pay, commissions, and overtime. This is a performance-based commission role. Minimum wage will be paid for non-sales tasks and during rest periods, in accordance with applicable laws. Actual compensation may vary depending on experience, skills, and location.