Customer Care Specialist

Overview

Job Title:

Customer Care Specialist

Reports To:

Customer Care Manager
This is a full time, Monday through Friday position. Hours may vary.

• Field inbound customer service calls and return customer calls
• Assist needs of caller in a timely manner and resolving issues on first call
• Strive to increase rapport with customers
• Assist customers with financial or policy concerns in an effort to retain their business and prevent cancellation of service
• Ensure all policies and procedures are maintained and implemented
• Recommend and share successful rebuttals with co-workers and management to add to the success of the entire company
• Basic data entry and documentation of inbound customer calls
• Some collections experience
• Other duties as assigned

• Prior experience a plus
• Excellent customer service, phone etiquette and communication skills
• General computer and Microsoft Office proficiency
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

• None for this position.

The work environment consists of exposure to physical conditions typical of a normal office environment.

Physical Demands: While performing the duties of a Customer Care Specialist, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close and distance vision.

Travel Required: There is no travel required in this position.

Automotive Product Consultants is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. APC makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level: 2 years

Shift: Day shift

Weekly day range: Monday to Friday

Work setting: On-Site

Spectrum affirms that inequality is detrimental to our employees, our customers, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Spectrum is committed to equal opportunity regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age marital status, or protected veteran status and will not discriminate against anyone on the basis of disability.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. We support an inclusive workplace where employees excel based on personal merit, qualifications, ability, and job performance.