Event Rental Consultant Reverie Social

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Event Rental Consultant for Reverie Social

Reverie Social is a family brand of PEAK Event Services. We are a luxury linen company now shipping nationwide. The brand was created by Party People for Party People. We understand the importance of creating unforgettable experiences for our clients and we know that the details matter. Our parent company PEAK Event Services is proud to be the premier event rental and tenting company in New England!

Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes into our work — strategy, creativity, and grit. Each new event brings its own brand of challenges, and we’re just the team to solve them.

We’re motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination helps us deliver stressless events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy.

As an Event Rental Consultant
, you’ll play a vital role in delivering exceptional client experience by supporting our Sales team. In this fast-paced environment, you’ll be trained in various aspects of the event industry while handling order processing, client communication, and post-order support. You'll serve as the primary contact for all our sister-companies’ orders through multiple channels in addition to managing the UPS process, payments, and assisting with special projects.

Reporting to the Director of Business Development
, you’ll be a friendly and reliable team player and problem solver who helps keep everything running smoothly behind the scenes.

• Serve as the primary point of contact for all our sister companies’ orders, ensuring prompt, professional assistance for new orders, service corrections, and customer inquiries.
• Monitor phones and emails daily, while processing orders, updating Salesforce leads/opportunities, and entering future client orders.
• Track UPS shipments and previous day’s pickups; follow up with clients if pickups were missed and coordinate rescheduling or drop-offs as needed.
• Review and respond to UPS alerts throughout the day, proactively managing any shipping issues with Bright orders.
• Use conflict resolution skills with professionalism and maintain composure under pressure.
• Assist in monitoring sales team inboxes when team members are out of the office to maintain consistent client communication.
• Reach out to clients for payment collection and follow up on outstanding quotes to support revenue goals.
• Build and maintain strong relationships with internal customers by providing accurate, responsive, and solutions-oriented service.
• Manage post-order concerns such as replacements, delivery tracking, and fulfillment discrepancies while coordinating with Operations under Reverie Social standards.
• Navi gate multiple software platforms to manage orders, communications, and data entry simultaneously.
• Assist with virtual design appointments and execute special projects as needed.
• Drive exceptional customer service by meeting or exceeding benchmarks in satisfaction, issue resolution, and efficiency.

• Our incredible compensation combo of Competitive Pay, Paid Time Off + Paid Holidays
• Support for your personal life + wellbeing
• We like to celebrate + we do it often!
• Encouragement for Volunteer Days + giving back to our communities
• We foster and embrace an inclusive and diverse work culture

• Minimum of 1 year Customer Service experience or 6+ months in PEAK Sales Coordinator Role
• Passionate about helping others and a lover of people
• Exceptional ability to work as a team player – collaboration is vital in this role
• Excellent communication and relationship building skills
• Excellent decision-making and problem-solving skills
• A successful track record working in a high-volume fast paced environment
• Willingness to work in Central, Mountain or Pacific time zone hours (not restricted to living in those time zones)
• A workspace that is free from noise or distraction
• Strong…