Customer Service Specialist

A consumer goods company headquartered in Omaha, Nebraska. The company is known for delivering quality products to its customers and is committed to providing exceptional service and consistently upholding high standards in the consumer goods industry. Joining this business means being part of a reputable organization dedicated to excellence and customer satisfaction.

This is a full-time, on-site role for a Customer Service Specialist located in Kearney, MO. The Customer Service Specialist will be responsible for addressing customer inquiries, ensuring superior customer satisfaction, and maintaining effective communication via phone and email. The role involves resolving concerns, promoting excellent customer experiences, and representing the company in a professional and friendly manner at all times.

• Strong skills in Customer Support, Customer Service, and ensuring Customer Satisfaction
• Proficiency in managing Customer Experience and building positive relationships
• Excellent Phone Etiquette and effective communication skills
• Ability to handle high-pressure situations and solve problems effectively
• Knowledge & experience with EDI platforms is preferred.
• Organizational and multitasking skills to manage various customer interactions efficiently
• High school diploma or equivalent; an associate or bachelor's degree is a plus
• Previous experience in a customer service role in the food industry is preferred but not mandatory