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Customer Service Representative
Job in
California, Moniteau County, Missouri, 65018, USA
Listed on 2026-02-16
Listing for:
Toptal
Full Time
position Listed on 2026-02-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Location: California
Headquarters: Remote
URL:
Role OverviewThe Customer Service Representative is responsible for delivering timely, empathetic, and effective support to customers across various communication channels. This role focuses on resolving issues, answering questions, and ensuring a positive overall customer experience.
Key Responsibilities- Respond to customer inquiries via phone, email, chat, or other platforms
- Resolve customer issues efficiently and professionally
- Escalate complex concerns to the appropriate teams when needed
- Maintain accurate records of customer interactions
- Follow established processes, policies, and service standards
- Identify opportunities to improve customer experience and service quality
- Strong written and verbal communication skills
- High level of empathy, patience, and problem-solving ability
- Ability to manage multiple tasks and prioritize effectively
- Comfortable working with basic CRM or ticketing systems
- Reliable, detail-oriented, and customer-focused
To apply:
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