Reservations​/Customer Service Rep

Overview

We are looking for a results-driven CALL CENTER REPRESENTATIVE to be responsible for all customer service duties including quotes and closing the sale. 11am-7pm or 12pm-8pm shifts are available. The successful candidate will be able to elevate company standards, achieve sales goals and meet client’s expectations. (Call Center experience is preferred.) If you love working in a fun and energetic culture, this is the place for you!

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers’ needs and provide assistance and information on service features
• Remain knowledgeable on vehicles and discuss available options for weddings, corporate events, airport transfers, and parties
• Build productive and lasting relationships with customers

• Proficient in Microsoft Office
• You are coachable, flexible and self-motivated
• You can hit the ground running
• Excellent communicator with professional phone skills
• Think dynamically and problem solver
• Must pass a background check

• Answer incoming customer inquiries via telephone and email
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

Schedule
8 hour shift. Tuesday to Saturday, 10 am – 7 pm, some flexibility may be available

Pay
$16 – $20 / hour

Experience Level: 1 year

Education: High school or equivalent (Required)

Competitive salary, health insurance, PTO, holiday pay, career growth, & employee discount