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Front Desk Agent
Job in
Maryland Heights, St. Louis city, Missouri, 63043, USA
Listed on 2026-03-01
Listing for:
StepStone Hospitality
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Description
What You Will Be Doing- Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
- Sorts incoming mail and faxes for guests.
- Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
- Keeps records of room availability and guests' accounts.
- Computes bill, collects payment, and makes change for guests.
- Makes, confirms, and cancels reservations.
- Previous experience as a Front Desk Agent is preferred.
- Experience in a customer service industry is required.
- Exceptionally friendly, outgoing demeanor with a passion for delivering excellent customer service.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Previous front desk, office management, or healthcare administration experience preferred.
- Excellent verbal and written communication skills.
- Proficiency in using scheduling and billing software is a plus.
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