Mechanical Claims Analyst

Mechanical Claims Specialist

Are you an experienced automotive mechanic looking to transition into a new career path? This opportunity allows you to step away from the physical demands of the shop floor and into a professional office or remote environment where you can apply your mechanical expertise in a customer‑focused claims role.

As a Mechanical Claims Specialist, you will use your in‑depth knowledge of vehicle systems, diagnostic processes, and repair procedures to evaluate mechanical claims, support customers and repair facilities, and ensure accurate, fair decision‑making. This role offers a refreshing change of pace, professional development, and the chance to build a long‑term career in claims and customer support.

• Evaluate, investigate, and process mechanical claims using expert knowledge of automotive systems and repair practices.
• Communicate clearly and professionally via phone and email with repair facilities, contract holders, and other stakeholders.
• Provide guidance to customers regarding approved or denied claims and explain the reasoning behind decisions.
• Assist vehicle owners with next steps when facing mechanical issues, including how to obtain quotes and determine potential claim eligibility.
• Maintain accurate electronic documentation within claims systems and adhere to departmental processes and compliance requirements.
• Deliver high‑quality customer service with empathy, patience, and active listening.
• Work closely with team leads and claim analysts to ensure consistent, fair, and ethical claim handling.

• Repair facility inquiries regarding whether specific repairs qualify for coverage under a vehicle service contract.
• Vehicle owner questions about why a claim was approved or denied.
• Customer guidance on what steps to take when experiencing a mechanical issue and how to begin the claim process.

This role requires strong mechanical knowledge to accurately assess the situation, interpret guidelines, and advise customers or dealerships on coverage decisions or next steps.

• Minimum 3 years of experience as an automotive mechanic or in a closely related technical field.
• Strong understanding of vehicle repair processes and the ability to explain them to both technical and non‑technical individuals.
• Excellent verbal communication skills and confidence speaking with customers over the phone.
• Prior experience in customer service, preferably handling complex or sensitive interactions.
• Proficiency in Microsoft Office (Outlook, Email, Teams) and comfort navigating multiple software systems simultaneously.
• Ability to work efficiently in a fast‑paced call center environment with minimal supervision.
• Detail‑oriented, self‑motivated, and organized.
• High school diploma or GED required.
• Bilingual Spanish/English candidates preferred.
• ASE certifications a plus.
• Experience with labor guides (e.g., All Data) or scan tools is beneficial but not required.

• Must be willing to travel for an initial two‑week, onsite onboarding training.
• Must have a reliable high‑speed internet connection and a quiet, dedicated workspace for remote or hybrid schedules.
• Occasional Saturday work may be required.

• Automotive repair
• Mechanical diagnostics
• Claims support
• Customer service
• Problem‑solving
• Use of labor guides (All Data, Mitchell)
• ASE certification (preferred)

This is a Contract position based out of Earth City, MO.

The pay range for this position is $25.00 - $35.00/hr.

Benefits are subject to change and may depend on your job classification and length of employment. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace type:
This is a hybrid position in Earth City, MO. Final date to receive applications:
Mar 10, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.