Customer Service​/Customer Service Medewerker

GERFLOR is a market leading specialist in the field of resilient flooring covers. Present in all spheres of life (building, sport, transport, commerce, industry, etc.), our Group (1.548 B€ turnover in 2025) continues its development in more than 100 countries. Brand recognition, innovation, professionalism and continuous improvement are all assets that make GERFLOR a state‑of‑the‑art enterprise.

5 500 employees all around the world are committed to ensuring customer satisfaction and work every day to guarantee high‑quality products and services. Environmental concerns are also a priority since ever: our products are processed to last as long as possible and in the respect of our planet, by the way we imagined them and with innovating options proposed in durability. Joining our team is choosing a French manufacturing group with a high growing rate on the international scene.

We are highlighting the technology, the creativity, sustainable development and strong values.

Don't hesitate any longer, join us to develop your talents and invent tomorrow's floorings! For further information, visit our website:

As a Customer Service Employee
, you are responsible for delivering excellent service to both new and existing customers, as well as to the internal sales teams. You work in a goal‑oriented and customer‑focused way, ensuring smooth order processing and effective communication between the various steps in the sales process.

• Accurately entering and following up on customer orders in the ERP system to ensure timely and correct deliveries.
• Providing up-to-date information on product availability and delivery times.
• Proactively analysing reports (including blocked orders and stock reservations) to identify potential issues at an early stage.
• Coordinating with transport partners to ensure punctual deliveries.
• Coordinating customer‑specific productions in collaboration with Supply Chain and Logistics.
• Maintaining active contact with the sales team regarding ongoing projects and new commercial opportunities.
• Increasing customer value through cross‑selling, up‑selling and add‑on sales.
• Advising customers on products, specifications and benefits to enhance customer satisfaction and sales opportunities.
• Adhering to company procedures in line with the security and quality management system.

• Minimum of 2 years of experience in a customer‑focused internal sales or service role.
• Excellent command of Dutch and English, both spoken and written – both mandatory.
• Accurate in administration and data entry.
• Proficient in MS Office (Outlook, Word, Excel).
• Strong communication skills, both by phone and in writing.
• Knowledge and experience with ERP systems.

• Opportunity to work in a successful multinational company.
• Opportunities for personal career development.
• Versatile and multifaceted job tasks.
• Competitive salary.
• 25 days of vacation and 13 days of ATV.

GERFLOR, a company committed to diversity and inclusion, ensures equal opportunities through a recruitment process free from any form of discrimination.

To guarantee that no talent is overlooked, we encourage everyone to apply!