Lead Internet & Voice Support Specialist
Listed on 2026-05-30
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Customer Service/HelpDesk
Customer Service Rep, Technical Support, Bilingual, HelpDesk/Support
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Our goal is not only to exceed the expectations of our users, but our employees too!
Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
As a Lead Internet Voice CSR, your focus is serving as the primary contact for Technical Support (internet/phone) team questions and customer escalations. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR INTERNET VOICE LEADS ENJOY MOST
- Interacting with a wide variety of customers
- Assisting junior representatives with customer questions
- Identifying training and skill gaps then providing recommendations
- Problem solving on the fly
We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Service Representative team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive computer-centric team with quality expectations that values partnership, long-term career growth, and great work-life balance.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: Customer Service Representative: 1 year, Cable operations or telecommunications call center
- Education: High School Diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak and understand English
Preferred Qualifications
- Technical Skills:
Knowledge of internet/phone operations or telecommunications call center - Skills: Communication, multi-tasking, organization, and time management
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.#J-18808-Ljbffr
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