Customer Service Representative

Responsibilities

• Enter and maintain the business system data of customers’ master information, orders, pricing tables, etc.
• Review and validate all customer orders prior to data entry.
• Review and confirm all order acknowledgements and re‑acknowledgements prior to submittal to the customer.
• Act as the primary point‑of‑contact for the company regarding customer inquiries, i.e., order status, pricing, etc.
• Understand customer end‑item capacity and usage of Fairfield supplied components and assemblies.
• Solicit and maintain 12‑month forecast information regarding customer end items or Dana Fairfield supplied components and assemblies.
• Visit customer facilities and host customer visits (minimal).
• Prepare and present customer and management briefings.
• Review and authorize returned goods requests.
• Support Accounts Receivable in resolving customer debits.
• Coordinate activities to resolve customer complaints and achieve customer satisfaction.
• Understand and operate within ISO standards and procedures.

• Self‑motivated and able to work in a team environment.
• Good communication skills, both oral and written.
• Strong organizational skills with an ability to manage multiple tasks.
• Ability to apply analytical and problem‑solving skills.
• Ability to deliver a high level of customer service and proven track record of following through with assignments.
• Experience with presentations and reports required.
• Strong computer skills including all Microsoft Office applications.
• Experience with AS400/SAP a plus.
• Associate degree in a Business or Technical field desired or equivalent experience.

• Choice of medical plans with prescription coverage.
• Employer HSA contribution.
• Dental & Vision Insurance.
• Paid Parental Leave.
• Short & Long‑Term Disability.
• Other voluntary benefits such as Critical Illness, Hospital Indemnity, Identity Theft Protection, and Pet Insurance.
• 401K with generous company match & contribution.
• Accrued Paid Time Off.
• 12 Paid Holidays + 1 Floating Holiday.
• Robust employee wellness program.
• Tuition assistance program.

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status. If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations, please contact us at ati+