Café Ambassador- West County Center - Part Time

Role Overview

Café Ambassador‑West County Center – Part Time. The role is designed to empower guests and build a community within Capital One’s Café hub, bridging digital banking with human connection.

• Be a Natural Connector
  :
  Proactively engage guests in a high‑energy environment that serves as both a community space and a local coffee shop. (You will guide customers, not serve coffee.)
• Serve as a Brand Advocate
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  Share the value of Capital One’s products and services through genuine conversation rather than transactions. Success is measured by the quality of connection, not quotas.
• Simplify the Complex
  :
  Guide customers through the digital ecosystem, helping them master mobile tools and troubleshoot tech challenges with ease.
• Facilitate Purposeful Impact
  :
  Host and support local events that promote financial health, acting as a brand steward within Capital One’s community partnership framework.
• Advocate & Problem‑Solve
  :
  Resolve customer issues in alignment with compliance and regulatory requirements, including de‑escalation and escalation support.
• Act as a Culture Carrier
  :
  Foster a supportive, inclusive environment where every guest feels welcome. Demonstrate strong attention to detail, a positive attitude, and flexibility.
• Stay Agile & Engaged
  :
  Move throughout the Café throughout the day, connecting with community guests and supporting the flow of the guest experience.

• Support surrounding cafés as needed within a 50‑mile radius, with occasional opportunities to assist other locations in the broader region.
• Work a flexible schedule that may include nights, weekends, and holidays; adapt to business‑driven schedule adjustments.
• Attend all required training sessions, which may occur on a schedule different from the primary shift.
• Lift up to 25 pounds and move/stand for extended periods of time.
• Maintain regular and consistent attendance.

• High school diploma, GED, or equivalent.
• At least 1 year of retail, sales, or customer‑service experience.

• Associate’s degree or higher.
• 2+ years of banking experience.
• 2+ years of retail or customer‑facing experience.
• Proficiency in G‑Suite.
• Strong written and oral communication skills.

Salary range for the part‑time Café Ambassador position: $47,840–$55,016 annually (full‑time equivalent). Benefits include comprehensive health coverage starting on Day1, paid time off, education assistance, 401(k) matching up to7.5%, paid parental leave, mental‑health support, backup child or elder care, and more.

This role offers an inclusive environment where you can grow your confidence, service mindset, and professional skill set without the pressure of traditional sales quotas. You’ll focus on building meaningful relationships and supporting the community.

Capital One is an equal‑opportunity employer (EOE, including disability/veteran). We are committed to non‑discrimination in compliance with applicable federal, state, and local laws.