Representative, Customer Care

Job Details

Location:

Unity School of Christianity - Unity Village, MO 64065

Position Type:
Full Time

Salary Range: $18.45 hourly

Travel Percentage:
None

Job Shift: Tuesday - Friday, 7:00 AM – 4:30 PM

Job Category:
Customer Service

Provide exceptional customer service by assisting inbound callers with expert product guidance and creating a positive experience that builds strong relationships with current and prospective customers. In addition to phone support, respond to customer inquiries through written communication channels, including email and chat, ensuring timely, accurate, and professional interactions across all platforms.

• Maintain status to accept telephone and electronic constituent orders and requests.
• Listen to and analyze customer communication to offer appropriate sales recommendations supporting organizational objectives.
• Read, understand, and determine appropriate actions in Advantage system.
• Accurately enter and update required data in scanning software, Mavro.
• Handle interactions across phone, email, and chat platforms.
• Input customer requests into database and research reimbursement, product, or shipping questions.
• Read and analyze incoming emails and correspondence and respond according to written procedures.
• Extract mail and perform scanning processes as necessary.
• Accept and direct inbound calls to the appropriate department or service.
• Be empathetic and nonjudgmental when addressing sensitive and complex issues related to crisis situations, including domestic violence, trauma, abuse, suicide, death, personal health, and sexual health.
• Handle sensitive subject matters with professionalism, empathy, and discretion; receive training as needed.
• Maintain regular attendance (defined as less than 9 points).
• Adhere to all company policies and procedures, including safety guidelines.
• Utilize electronic time management system to input time and attendance.

• Maintain confidentiality of all work.
• Make outbound calls as required.

• Education:
  
  Minimum high school diploma or GED equivalent.
• Experience:
  
  Minimum one‑year customer service experience, preferably in a call‑center environment.
• Experience:
  
  Demonstrated effective interpersonal and verbal communication skills, including phone skills.
• Experience:
  
  Excellent organizational skills and ability to multi‑task efficiently.
• Experience:
  
  Able to effectively interact with those in crisis and individuals at all organizational levels.

• Minimum intermediate end‑user of MS Office Suite (Word, Excel, Outlook, Teams).
• Proficient with internet research and mobile device applications.
• Minimum intermediate end‑user of database systems to maintain client account information.
• Excellent keyboarding skills.

• Fluent bilingual Spanish and English skills preferred; includes reading, writing, and speaking both languages.
• Complete human resources skills testing in MS Word and MS Excel.
• If bilingual skill is indicated, complete human resources skills testing in Spanish‑English translation.
• Maintain an active data plan with a reputable mobile service provider for reliable and secure access to the company data center.

• Quality: Able to provide high quality services and products while consistently seeking ways to improve outcomes and enhance service.
• Accountability: Able to demonstrate commitment to the position and accept responsibility for personal actions.
• Values: Able to promote a safe and inclusive environment of integrity and honesty.