Title VMI Operator, Service & Repair

Overview

Vendor Managed Inventory (VMI) Operator

PACE Supply is a leading wholesale distributor of plumbing, HVAC, hydronics, fire protection, water treatment, and industrial supplies throughout the West Coast. As an employee-owned company, we are committed to delivering exceptional customer service while creating long‑term career growth opportunities for our team members. We are currently seeking two motivated and customer‑focused Vendor Managed Inventory (VMI) Operators to support customer operations on‑site customer facilities in the Dublin.

The On‑Site Vendor Managed Inventory (VMI) Operator manages inventory directly within a customer’s facility to ensure accurate stock levels, timely replenishment, and outstanding customer support. This role serves as the primary PACE representative on‑site and combines inventory management, order fulfillment, customer service, relationship building, and process improvement to strengthen partnerships and drive operational efficiency.

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Inventory Management & Operations

• Operate and manage Vendor Managed Inventory (VMI) systems directly within the customer’s facility
• Perform daily inventory checks to maintain accurate stock levels and identify shortages
• Stock, organize, and maintain inventory for efficient workflow and accessibility
• Create and process replenishment orders based on customer usage and demand
• Maintain accurate inventory counts and documentation

Order Fulfillment & Customer Support

• Provide quotes, process orders, and fulfill urgent customer product requests
• Deliver responsive and professional customer service on‑site
• Serve as the primary point of contact between the customer and PACE Supply
• Resolve inventory and product‑related issues quickly and effectively

Process Improvement & Collaboration

• Identify opportunities to improve inventory flow and operational efficiency
• Collaborate with internal sales, branch operations, and support teams
• Proactively resolve stock shortages and supply chain challenges
• Support continuous improvement initiatives that enhance the customer experience

Relationship Management

• Build strong relationships with customer personnel and contractors
• Maintain a professional, solution‑oriented presence on‑site
• Foster trust and communication between PACE and the customer

• High school diploma, GED, or equivalent experience
• Must be at least 18 years old
• Valid driver’s license required
• Ability to work independently in a customer‑facing environment
• Strong organizational and communication skills
• Basic computer proficiency and experience using inventory or order entry systems

• Inventory management, warehouse operations, or supply chain experience
• Wholesale plumbing, HVAC, industrial, or construction supply knowledge
• Experience with Vendor Managed Inventory (VMI) programs
• Customer service and relationship management experience
• ERP or inventory management software experience

• Inventory control and replenishment processes
• Strong attention to detail and accuracy
• Problem‑solving and proactive decision‑making
• Professional communication and customer service
• Time management and organizational skills
• Ability to collaborate across teams and departments

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. PACE Supply will consider qualified applicants with a criminal history pursuant to employment regulations.

Pre‑Employment Requirements

As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre‑employment requirements:

Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. PACE Supply will consider qualified applicants with a criminal history pursuant to California employment regulations.

Physical Examination: Candidates will…