Service Advisor

Position: SERVICE ADVISOR
Location: California

## Lexus of Tacoma - Service Advisor
** Lexus of Tacoma**, a dealership part of the O'Brien Auto Group, is currently seeking a full-time
** Service Advisor**.We are looking for a team player who has
*** advising or writing experience***, customer service, and/or dealership experience. This position will be a
*** commission-based
*** position that is driven off your personal success along with the growth of the store. This position is on a rotating schedule.

The
** Service Advisor
** will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities.

This position is paid 100% commission plus 5.5% of customer pay labor and parts and warranty labor.
** Subject to eligibility requirements, we offer the following benefits:
*** Bonuses* Vacation - based on hire date and paid based on position.
* Medical/Dental/Vision/RX
* Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
* 401(k) plus company match
** Responsibilities can include, but are not limited to:
*** Greet customers when they arrive and escort them when they leave
* Advise customers about warranty protections and potential cost savings
* Answer questions about service outcome
* Consult with mechanics about necessary repairs and possible alternatives to expensive work
* Provide customers with necessary problem/solution information
* Manage and oversee the service center's workflow and scheduling
* Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
* Attend regular weekly morning meetings.
*
* Preferred Qualifications:

*** Previous retail sales or customer service experience preferred but not required.
* Reynolds Ignite experience.
* A charismatic and relatable personality
* Ability to communicate suitably through email, phone, or in person
* A desire and drive to be successful with a positive attitude
** Equipment/Machines/Tools Typically Used:
** Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.
** Chemicals:
** Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.
** Physical Demands:
** Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling.
** Candidates for this position must possess a valid Driver's License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.
**** Lexus of Tacoma is an equal opportunity employer and a drug-free workplace.*
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