Customer Service Representative

Starting Wage: $19.00/hour

Required Availability: Sunday - Thursday 8:00am - 4:30pm, Tuesday - Saturday 8:00am - 4:30pm.

Midway

USA, located right here in Columbia, is an industry‑leading internet retailer of Shooting, Hunting, and Outdoor products. We are a fast‑paced, growing organization that has a “promote from within” culture, offering many opportunities for advancement. We are a three‑time recipient of the Malcolm Baldrige National Quality Award and require all candidates to complete a background check and drug screening as a condition of employment.

Working within our inbound call center, Customer Service Representatives, or CSRs, serve as a primary point of contact between our Customers and Midway

USA. CSRs provide product and services information to resolve any emerging problems our Customers may face with accuracy and efficiency. Truly great CSRs are genuinely excited to help Customers. They’re patient, empathetic, passionately communicative, with solid problem‑solving capabilities. Customer Service Representatives can put themselves in our Customers’ shoes and advocate for them when necessary. They are confident at troubleshooting and investigate when they don’t have enough information to resolve Customer complaints.

CSR’s performance is assessed through their ability to achieve productivity and service standards, respond efficiently to Customer inquiries, and maintain high Customer Satisfaction.

• Must be able to work at least one weekend day.
• Embraces our Vision “To be the best‑run business in America, and the most successful, most respected business in our industry, for the benefit of our Customers.”
• Shares our Values of Honesty, Integrity, Humility, Respect for Others, Teamwork, Positive Attitude, Accountability, Stewardship and Loyalty.
• Enjoys shooting, hunting, and the outdoors so they can serve our Customers who share those same interests.
• Will enjoy working on a beautiful, well‑maintained, state‑of‑the‑art campus with buildings full of attractive shooting industry décor and taxidermy.
• Is outgoing and loves helping and dealing with people.
• Possesses a friendly and helpful speaking voice and patient demeanor.
• Demonstrates outstanding attendance and punctuality.
• Has strong verbal and written communication and interpersonal skills.
• Has strong computer skills.
• Works well under pressure.
• Has excellent time management skills and the ability to organize and manage multiple priorities.
• Demonstrates strong decision‑making abilities.

Paid Time off, Health, Dental, Vision, Tuition Assistance, Employee Discount, 401k and more!

Due to federal requirements, you must be 18 years old or older to work at Midway

USA.

Location:

2200 N Rte J, Rocheport Missouri, 65279, 4 miles west of Columbia MO.

Availability:
Sunday - Thursday 8:00am - 4:30pm, Tuesday - Saturday 8:00am - 4:30pm.

Starting wage: $19.00/hour.

Valid through: 02/28/2026.

Opportunity for pay increase at 6 months.

If you are interested, please send your resume to