Visitor Services Attendant; BH

Butterfly House, 15050 Faust Park, Chesterfield, Missouri, United States of America

Posted Tuesday, March 24, 2026 at 6:00 AM | Expires Saturday, April 25, 2026 at 5:59 AM

This is a part-time position scheduled to work 20 hours per week. Must have the ability to work evenings, weekends and holidays.

Summary:

Welcomes, admits, and directs guests ensuring the start of a positive visitor experience, to the Butterfly House. Sells admission tickets and handles cash and credit card transactions in an accurate and professional manner. Provides information to visitors regarding Garden sites, attractions, special events, classes, and other information that the visitor may require in person and on the phone. Provides first-level resolution to customer issues.

Promotes the mission of the Missouri Botanical Garden.

Essential Duties and Responsibilities:

• Ensures a positive visitor experience by welcoming, admitting, and directing guests in a friendly and professional manner; provides information in person or by answering the telephone while providing callers with accurate information and exceptional customer service; applies comprehensive/accurate knowledge of Butterfly House and overall Garden organizational procedures and guidelines.
• Processes ticket purchases using a Point of Sale (POS) ticketing system or web order entries.
• Coordinates and communicates relevant information to other staff on daily events, group visits, and special requests in an organized manner.
• Promotes and processes sales for cafe, butterfly releases, and seed packets at the admissions desk.
• Support restocking of the “grab and go” cafe.
• Supports coverage at the Conservatory Entrance/Exit by ensuring guests are providing with a wonderful experience while also upholding the USDA Quarantine guidelines of the tropical butterfly habitat.
• Authorizes and performs ticket refunds and exchanges.
• Supports visitor services needs at other Garden sites (Missouri Botanical Garden or Shaw Nature Reserve), upon request.
• Good written/verbal communication skills to respond to visitor inquires via email and phone as assigned.
• Utilizes available resources to obtain current information related to Garden and member activities/events (i.e., access websites, Garden publications, email, and other related verbal and written communication updates as needed.
• Investigates and troubleshoots online, onsite and telephone ticketing issues. Works with VS Manager, Tessitura Superusers, or Information Technology (I.T.) to provide feedback or note issues with ticketing hardware or software.
• Issues, voids or transfers balances to MBG gift cards.
• Maintains team resources including supplies and equipment.
• Maintains a neat and clean Visitor Services’ work area at all times.
• Ensures a safe and secure work environment in compliance with Garden standards. Respond effectively to unanticipated situations. Be alert for opportunities to improve operation and service.
• Meets expected attendance guidelines.
• Behaves & communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others.
• Assists with mentoring new hires and demonstrating proper job duties.
• Performs other duties as assigned.
• Follows established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies.

Supervisory Responsibilities: None.

Core Competencies:

• Communication – Listens to others and asks questions for clarification;
  Writes clearly and presents information accurately;
  Speaks professionally and responds well to questions;
  Supports positive visitor relations.
• Collaboration –Demonstrates teamwork and promotes respect in the workplace;
  Engages in problem solving and group initiatives;
  Cooperates in implementing procedures and process improvements;
  Strives for positive visitor experiences.
• Accountability – Demonstrates commitment to responsibilities and adaptable to changes;
  Effectively prioritizes, troubleshoots and takes appropriate actions;
  Follows policies and procedures, meets deadlines, quality, and safety…