Community Associate, Customer Service​/HelpDesk

Address

100 Chesterfield Business Parkway, 2nd Floor, 63005 St Louis, Missouri, United States of America

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses while expanding our network. You’ll enjoy a great work‑life balance and competitive benefits while progressing your career.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining a community within your center and handling all admin and support needs so that customers can focus on running their business.

You arrive a few minutes before the center opens to ensure everything is ready and nothing the cleaners missed. Throughout the day you respond to customer requests—such as changing Wi‑Fi codes, tracking packages, guiding them to meeting rooms, setting up projectors, and assisting with invoice and printing tasks. You coordinate with the Community Manager to organize networking events, send e‑invites, and create posters.

Periodic coffee breaks allow you to relax. You finish the day by ensuring the center is tidy and that all customers have any assistance they need.

• A good communicator with the ability to build strong professional relationships and empathize with customers (ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding solutions
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and basic IT equipment
• Legally eligible to work in the country and at least 18 years old

• Work‑life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 paid company holidays per calendar year (in addition to PTO accrual)
• Competitive 401(k) plan with company match
• Affordable and comprehensive health care for full‑time team members and some options for part‑timers
• A quarterly bonus plan program, plus an hourly rate of $18.51
• A bright and inspiring work environment
• Training and development opportunities aligned with a great career path
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.