Customer Service Representative; Part Time

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Green City, MO, US

3 days ago Requisition

Job Title: Customer Service Representative

Department: Operations

Reports To: Teller Supervisor/Branch Manager

Classification: Exempt Nonexempt

The Customer Service Representative position provides routine and intermediate branch and customer service by accurately and efficiently completing basic cash receipt and payment services in the lobby and/or drive-up window in accordance with Bank policies and procedures; and with banking laws and regulations. This position actively promotes business for the Bank by maintaining good customer relations and cross selling Bank products and services.

This position has no supervisory responsibilities.

• Receives checks and cash for deposits to accounts; verifies amounts, examines checks for proper endorsement, and currency for genuine characteristics.
• Examines checks deposited to determine proper funds availability based on regulations and places hold as necessary.
• Enters deposits into computer records, and issues customer receipts.
• Receives payments for consumer, mortgage and other loans ensuring payments match balances due. Enters payments into computer and generates customer receipts.
• Performs advances for line of credit loans and ensures the availability of funds/undisbursed amounts.
• Cashes checks and processes withdrawals; pays out money after verification of signatures, endorsements and customer balances.
• Receives and processes loan payments and deposits to accounts received by mail.
• Records and process night depository contents under dual control and records proper information on financial institution’s forms.
• Issues cashier’s checks, processes cash advances, and redeems U.S. Savings Bonds in accordance with the financial institutions policies and procedures.
• Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Ensures that ATMs are balanced weekly.
• Answers basic customer inquiries regarding interest rates, service charges, account histories etc. while complying with disclosure requirements and consumer privacy policies.
• Accepts and accurately processes requests for name and address changes, unauthorized ACH, debit card disputes, stop payment orders, wire transfers, check reorders, and other similar special services.
• Counts and packages coin and currency.
• Promotes and explains other financial institution services/products such as loans, IRAs, certificates of deposit, safe deposit boxes, debit cards, credit cards, mobile banking, online banking/bill pay, remote deposit capture, cash management etc.
• Greets and admits authorized customers to the safe deposit vault area. Checks after the customer visits the safe deposit box area to ensure nothing is left behind.
• Promotes Bank programs.
• Encourages customers to switch from mailed statements to electronic statements.
• Verifies customer information to ensure customer records are up-to-date such as customer email address, telephone number etc.
• Performs branch capture duties and ensures that all branch work is in balance.
• Balances teller cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor/branch manager.
• Ensures that the teller station and drive-in area are properly stocked with forms, supplies, etc.
• Reports malfunctions of teller terminals, drive-in and other equipment used at the teller station to management.
• Performs teller system overrides according to assigned system level if designated by the Supervisor/Branch Manager.
• Performs daily balancing of teller proof reports to the general ledger statement of condition if designated by the Supervisor/Branch Manager.
• Balances the vault on a daily basis and maintains cash limits set by the Board of Directors and as stated in insurance policy contracts if designated by the Supervisor/Branch Manager.
• Verifies money received or sent for deposit in the financial…