Inside Sales Manager

We’re recruiting for a Customer Service Manager/Inside Sales role to lead and elevate an internal customer service and small inside sales team. This role is ideal for someone who understands manufacturing customers, thrives in a fast-paced environment, and enjoys improving processes through data, technology, and smart prioritization.

This position manages daily operations, supports outside sales, and drives continuous improvement—while keeping a strong focus on customer service to maximize impact.

This position offers:

• $80K salary with quarterly bonus potential
• Excellent benefits including: health, dental, vision, paid time off, and a 401K
• Strong work/life balance and supportive leadership
• Opportunity to modernize and improve customer service operations

Specifically, this position:

• Leads and manages an internal customer service and inside sales team
• Oversees day-to-day customer interactions, order management, and issue resolution
• Supports and collaborates closely with outside sales representatives
• Drives process improvement initiatives, including the use of CRM tools and AI-enabled solutions
• Ensures consistent, professional communication with customers and internal stakeholders

Candidates should possess:

• 3+ years of customer service experience, including leading an internal team in a manufacturing environment
• Hands-on CRM experience
• Proven process improvement experience
• Knowledge of AI or automation tools used to improve customer service processes a plus
• Experience managing or supporting inside and outside sales teams