Customer Service Associate II - Edgerton

Customer Service Associate II - Edgerton

Part Time Professional Edgerton, MO, US

3 days ago Requisition

The Customer Service Associate II is often the first point of contact for customers and is responsible for providing exceptional customer service in-person at the desk and over the phone. They also provide support for a variety of day‑to‑day library needs, such as book club support, supplies, merchandising, etc.

• Provides Customer Service in person and over the phone
• Acts as a guide for customers in use of the library and its resources
• Demonstrates use of technology and digital services to customers
• Recommends materials to customers based on interests, needs and availability
• Assists customers with library card accounts, including the receiving and recording of payment
• Delivers materials outdoors to customers who request curbside delivery
• Uses creative techniques in displays to reach browsers who do not approach staff
• Contributes to the maintenance of the library collection
  • Processes library materials for customer access
  • Shelves library materials correctly and efficiently
  • Straightens and shifts library materials to ensure adequate space and a neat appearance
• Building Upkeep
  • Ensures the library and its grounds are clean and orderly
  • Basic custodial duties as needed, including shoveling snow
• Manages behind the scenes processes as assigned
  • Manages reports, order supplies, coordinates inventory, assists in organization of magazines and other processes
  • Acts as a liaison to Library’s Headquarter departments

• This position could be designed as shift lead
• May serve as a facilitator and point of contact for book groups

• High School Diploma/HiSet/GED Completion Required
• Customer Service experience Preferred

• Ability to use effective verbal, written, and discreet communication with management, co‑workers, and the public.
• Ability to work effectively in a team environment.
• Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
• Proficiency in providing friendly and solution‑oriented customer service attitude and delivery with internal and external customers.
• Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
• Strong ability to follow instructions and work as part of a team.
• Reliable, punctual, and flexible with scheduling.
• Good communication skills and the ability to stay calm under pressure.
• Ability to work in a fast‑paced environment and adapt to changing needs.

• Must be at least 18 years of age

• None

• (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public

Daily (greater than 50% of the time)

• Standing (up to 1 hour at a time)
• Kneeling
• Reaching above shoulder
• Receiving Communication and Instructions (vision, reading, hearing)
• Conveying Communication and Instructions (Speaking, writing)
• Using computer data entry tools - keyboard, mouse, touchscreen, scanner
• Sitting

Frequently (up to 50% of the time)

• Standing (more than 1 hour at a time)
• Walking (even ground)
• Lifting 1-10 pounds
• Lifting 11-25 pounds
• Pushing/Pulling 1-10 pounds
• Pushing/Pulling 11-25 pounds
• Bending/Stooping
• Walking (variable surfaces)
• Standing (up to 1 hour at a time)

Occasionally (approximately 1-2 times per month)

• Climbing stepstools
• Climbing ladders
• Lifting 26-40 pounds

Rarely (1-5 times per year)

• Lifting 40+ pounds
• Climbing stepstools
• Climbing ladders

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

All…