Associate, Visitor , Temporary

Position: Associate, Visitor Experience, Temporary
Location: California

# Associate, Visitor Experience, Temporary Palos Verdes Peninsula, CA 90274## Overview Salary Range $18.27 - $18.27 Hourly Position Type Part Time## Description
** Temporary Part-Time Visitor Experience Associate
** South Coast Botanic Garden’s mission is to connect ALL to the wonders of nature and create experiences  that inspire stewardship and sustainability. The 87-acre destination is an oasis of formal gardens and  natural walking trails founded atop the most unlikely of beginnings – a sanitary landfill. Today, the South  Coast Botanic Garden (SCBG) stands as a testament to the regenerative power of nature and the  possibilities for land reclamation.

The stunning Dorothy and John Bohannon Rose Garden is a signature  experience, along with the show-stopping Living Wall, a long-term exhibit of eight remarkable large scale  works of fine art sculpture, and seasonal butterfly pavilion. Programs invite guests to interact with  nature through music, craft, science and wellness activities. There is even more excitement to come,  with the creation of a 3.5-acre Marilyn and John Long Children and Family Garden scheduled for  completion in the coming year.

There has never been a better time to join this dynamic team!
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* POSITION TITLE:

** Visitor Experience Associate, Part Time
** REPORTING RELATIONSHIP:
** Reports to Associate Director, Visitor Services
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* JOB SUMMARY:

** As the first point of contact for visitors, the Visitor Experience Associate plays a key role in creating memorable and elevated guest experiences while contributing to SCBG’s success. This position is responsible for delivering exceptional customer service, fostering a welcoming atmosphere, processing admissions and ticket sales, and responding to visitor inquiries with professionalism and care.

This role also supports organizational revenue and engagement goals by actively promoting memberships, programs, and seasonal offerings while fostering long-term connections with guests and the community.

The ideal candidate is enthusiastic, professional, and service-oriented, with strong communication skills and a passion for creating positive guest interactions.

This role offers a dynamic, fast-paced environment working alongside a collaborative team to ensure every SCBG visitor enjoys a safe, welcoming, inspiring, and elevated experience.
** RESPONSIBILITIES:
*** Provide a warm, friendly welcome to all SCBG visitors
* Answer visitor questions in person, over the phone, and via email with professionalism and clarity
* Actively promote memberships, seasonal events, programs, and Garden offerings by communicating benefits, encouraging renewals/upgrades, and creating personalized guest engagement opportunities to support organizational sales and revenue goals
* Demonstrate a well-rounded understanding of SCBG’s mission
* Open and close the Visitor Services Center, ensuring all procedures are followed
* Process admissions, event tickets, class registrations, and donations accurately
* Serve as a volunteer liaison during programs, events, and seasonal operations as needed
* Resolve guest concerns using problem-solving skills
* Maintain accurate visitor and membership records through timely database entry and organized documentation
* Reconcile cash, checks, and card transactions accurately at the end of each shift
* Handle confidential visitor, membership, and organizational information with discretion
* Support the team by performing general clerical tasks and assisting with special projects as assigned
* Contribute to a positive, respectful, and inclusive workplace culture
* Serve as a positive ambassador for SCBG and its community
* Other duties as assigned
** REQUIREMENTS:
*** Weekend and holiday availability are non-negotiable requirements for this role. Applicants unable to meet this requirement will not be considered
* Comfortable working outdoors in varying weather conditions and standing for extended periods, with or without reasonable accommodation
* Friendly, enthusiastic, and professional demeanor with strong verbal, written, and interpersonal communication skills
* Ability to engage positively with diverse guests and audiences while maintaining…