ATM Plus Teller

ATM Plus Teller

As an ATM Plus Teller you will provide assistance to members from a centralized location at our Corporate East Building through video transmission via the Interactive Teller Machine (ATM+).

• Offer a positive, professional attitude while communicating effectively through on-screen technology.
• Engage members and educate them on First Community products and services.
• Conduct member transactions that can be complex and require sound decision‑making skills and approvals.
• Process a variety of lobby and drive‑thru financial transactions via video transmission, including, but not limited to, deposits, payments, transfers, check cashing, and withdrawals.
• Ensure that proper endorsements and identification are obtained and follow credit union policies and procedures.
• Monitor ATM+ to ensure they are working properly and alert management of any operating issues.
• Work efficiently and accurately in a fast‑paced virtual environment.

• Comfortable appearing on camera and have exceptional communication skills.
• Ability to multi‑task and work seamlessly and efficiently across several different platforms simultaneously.
• Possess analytical and technical skills to address questions and issues related to electronic services and ensure a smooth and efficient banking experience for our members.
• Good typing skills and a solid history of customer service to handle escalated, in‑depth, and detailed conversations.
• Strong work ethic and integrity.
• Ability to effectively work and contribute to a positive team environment.
• Strong customer service skills.
• Careful attention to detail and strong organizational skills.