Collections Representative

Collections Specialist

Collections Specialist

Location:

St. Louis Metro Area

Schedule:

Monday-Friday | Full-Time Type:
Temp-to-Hire Compensation:
Competitive hourly pay based on experience

We're partnering with a well-established company seeking a professional, detail-oriented Collections Specialist to join their team. This position is ideal for someone who enjoys building relationships, solving problems, and helping customers find solutions while maintaining strong financial controls.

If you're confident on the phone, organized, and have experience in business-to-business collections, this could be an excellent opportunity to join a stable company that values teamwork, professionalism, and customer service.

Collections & Account Management

• Contact customers regarding past-due invoices and outstanding account balances
• Negotiate payment arrangements and follow up on collection efforts
• Maintain accurate documentation of collection activity and customer communications
• Review delinquent accounts and determine appropriate collection strategies
• Monitor aging reports and prioritize collection efforts accordingly

Customer Service & Communication

• Respond to customer questions regarding invoices, payment history, account balances, and billing concerns
• Resolve payment disputes and account discrepancies professionally and efficiently
• Communicate with customers through phone, email, written correspondence, and other approved methods
• Build and maintain positive customer relationships while ensuring timely collections

Reporting & Administrative Support

• Assist with collection reporting and account status updates
• Maintain accurate account records and customer information
• Support internal departments with account-related inquiries and documentation
• Ensure compliance with company policies and collection procedures

• Minimum of 2 years of business-to-business (B2B) or corporate collections experience
• Strong customer service and communication skills
• Proficiency in Microsoft Excel and Microsoft Word
• Ability to work independently while contributing to a team environment
• Strong organizational skills with excellent attention to detail
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Professional, assertive, and solution-oriented approach to collections

• Health Insurance
• 401(k) Plan
• Paid Holidays
• Paid Vacation Time
• Additional wellness and employee benefit programs

This is an opportunity to join a respected organization where your communication skills, professionalism, and attention to detail will make a meaningful impact. If you enjoy helping customers resolve issues while supporting business operations, we'd love to hear from you.

Apply today to learn more about this opportunity.