Concierge

Job Summary

The Concierge plays a vital role in creating exceptional first impressions and delivering an outstanding experience for customers, team members, residents, families, and professionals. Friendly, professional, and service-oriented, the Concierge ensures that every interaction, in person or by phone, reflects MBK’s mission and values.

• Warm Welcome & First Impressions:
  Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive.
• Customer Engagement:
  Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests.
• Communication Hub:
  Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.
• Resident & Family Support:
  Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently.
• Community Coordination:
  Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively.
• Operational Support:
  Assist with administrative tasks such as logging messages, distributing mail and packages, and maintaining an organized and welcoming reception area.
• Safety:
  Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.
• Compliance:
  Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.
• Teamwork:
  Promote a spirit of teamwork and open communication in alignment with MBK principles and core values.
• Perform other duties and special projects as assigned or requested by Lead, Business Office Manager, Director of Sales, and Executive Director or Designee.

• Education:
  
  High school diploma or equivalent required.
• Experience:
  
  Previous experience in customer service, hospitality, or front-desk roles in a similar industry or environment is preferred; on-the-job training can be provided if the right aptitude and attitude exist.
• Required Competencies/
  
  Licenses/Certifications:
  • Must be at least 18 years of age.
  • Must complete required Background clearance, health screening, and provide negative TB test results within 7 days of employment (must be within the last 6 months).
  • Strong interpersonal and communication skills, including the ability to speak, write, and read English, and connect with individuals of all ages and backgrounds.
  • Positive, polished, and professional demeanor with a genuine passion for helping others.
  • Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
  • Comfortable working with basic computer systems, phone systems, and office equipment.
  • Ability to make sound, independent decisions when circumstances warrant, remain calm and effectively manage stressful or emergency situations.
  • Ability to maintain composure and professionalism in a busy, dynamic environment.
• Physical Demands & Work Environment:
  • Mobile, able to perform walking, bending, kneeling, squatting, pulling, lifting overhead, and repetitive motion.
  • Ability to lift and carry up to 50 pounds and push up to 250 pounds, as necessary.
  • Assistance in the physical movement of residents during routine transfers and in emergency situations.
  • Ability to sit and work at a computer for prolonged periods.
  • Reasonable accommodations will be provided in accordance with applicable federal, state, and local laws.

• Competitive salaries.
• Professional development, training, and personal coaching through Mentor, Buddy, and Executive Director in Training Programs.
• Education loan assistance & scholarships.
• Financial and legal services.
• Team member discounts.
• Health and wellness resources.

Position: Concierge – Full Time

Schedule: Monday to Friday, Noon – 8pm (Flexible Weekends and Holidays).

Location: [Insert location]

Salary: $19–$20 per hour.

MBK Senior Living is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reasons. The company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities.