Front End Customer Service Manager Job House Springs Missouri USA,Customer Service/HelpDesk

Position: Front End Customer Service Manager - Full Time/Part Time
Location: House Springs

Front End Customer Service Manager

Front End Customer Service Managers are responsible for day-to-day front end operations including supervising team members, handling customer requests, managing all aspects of POS operations, administering and enforcing company policies, and ensuring efficient operation of all front end activities.

Essential Duties And Responsibilities:

Implement customer service policies and procedures and communicate customer service standards

Direct the daily operations of the customer service team

Plan, prioritize and delegate work tasks to ensure proper functioning of the department

Ensure the necessary resources and tools are available for quality customer service delivery

Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service

Identify and implement strategies to improve quality of service, productivity and profitability

Coordinate with company management to support and implement growth strategies

Coordinate and manage customer service projects and initiatives

Ensure budget requirements are met

Evaluate and performance manage staff

Identify and address staff training and coaching needs

Balance cash drawer, and prepare deposit for financial institution

Basic accounting functions

Additional duties, as assigned

Requirements & Qualifications:

Prior customer service and supervisory experience is essential

Must possess in-depth knowledge of customer service principles and practices

Must possess strong work ethic and interpersonal skills

Basic computer skills and product knowledge

Must be able to work a flexible schedule

Ability to:

Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
Effectively communicate with customers and employees, in-person and over the phone
Demonstrate initiative and effective problem-solving skills within the scope of the position
Maintain a pleasant and calm disposition under stress

Physical Requirements:

The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a "legal" disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day.

The employee must frequently lift and/or move items weighing up to 50 pounds.