Customer Service Representative - Cancellation Specialist

Job Description

We have a great opportunity open within Wise F&I's Contract Administration department – the CSR‑Cancellation Specialist role – and would love to have you fill it. The CSR, Cancellations is responsible for processing all inbound contract cancellation requests as well as contract data entry and scanning, along with other duties as assigned.

Working at a sit/stand desk with dual monitors, using our contract administration system and Outlook, this role processes requests that come in via fax, email, or phone call and ensures accurate processes are executed to help meet cycle time and customer service targets.

The position can be a springboard to higher level roles within the company that include increased responsibilities and compensation over time, with a proven performance track record. We have many examples in the business currently of just that.

The ideal candidate is a team player, possesses strong customer service abilities with great typing skills and is a recent college graduate; or someone with a few years of administrative/customer service experience working in an automotive dealership, repair facility, or the insurance industry that wants to take the next step in their career.

• Receiving and processing correspondence – both hard copy and electronic
• Data‑entry (tab key) of contracts
• Scanning and indexing of contract forms
• Processing contract cancellations
• General administrative duties

• College courses or college degree is preferred
• 1 year of customer service experience; automotive or administrative experience is a plus
• 40+ words/minute typing skills
• Microsoft Office familiarity including Access and Outlook
• Proactive (can‑do) attitude
• Aptitude and desire for learning
• Self‑motivated & goal‑oriented
• Team‑based focus
• Commitment to excellence
• Bilingual skills – fluent in Spanish is a plus

• Competitive hourly wage (40 hrs/week)
• Annual performance evaluation with compensation review
• Opportunity for advancement
• Bright, modern workspace
• 9 paid holidays (per year)
• Paid vacation days (after 2 months)
• 401(k) retirement plan – 100% company match up to 4% of income
• Insurance – paid benefits include health, AD&D, life, and L/T disability
• Voluntary benefits include dental, vision, supplemental life, and short‑term disability

Convenient suburban location near the intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity Employer.