Customer Support Specialist - HYBRID

Customer Support Specialist I – HYBRID

Location: Lafayette, CO

Revvity, a division of Horizon Discovery, is a leading provider of translational genomics research tools. We are recruiting for a Customer Support Specialist to join our team in Lafayette, CO.

• Work with the commercial team to support processing orders in a timely and accurate manner.
• Update and maintain sales data and information within the appropriate software systems.
• Deliver exceptional customer experiences in a timely manner through effective communication and responsiveness for both internal and external customers.
• Contribute to the development of the ordering process to ensure Horizon continues to provide an excellent customer experience.
• Develop basic product knowledge and a strong understanding of shipping requirements by building strong relationships with shipping and logistics.
• Follow procedures set down in the SOP’s for accurate and timely entry of all orders.
• Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
• Undertake relevant project work and additional responsibilities as appropriate and agreed with the Head of Customer Services.

• High School diploma or GED.
• 2+ years of experience in a customer service role.
• 2+ years working with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

• Ability to effectively prioritize tasks.
• Excellent verbal and written communication skills.
• Experience working in the life science industry.
• Experience with a customer relationship management (CRM) system.
• Strong analytical and problem‑solving skills.
• Ability to work effectively in a cross‑functional and cross‑country team environment.
• Excellent attention to detail and accuracy.

The base salary range for this full‑time position is $45,000–53,000. The actual base pay offered will take into account internal equity, work location, and additional factors, including job‑related skills, experience, and relevant education or training.

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time‑Off
• Parental Benefits
• Compassionate Care Leave
• 401(k) with Company Match
• Employee Stock Purchase Plan

We provide competitive and comprehensive benefits to our employees. Please note that benefit eligibility varies by role and location. For more information, contact your recruiter.

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws.

If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact