Customer Service Representative

Overview

LOCAL CANDIDATES PREFERRED! CET2, LLC is looking for a customer service representative to join our team in our Florissant, Missouri office.

This person will drive customer satisfaction by fielding inquiries, qualifying applicants, and addressing pain points through excellent communication.

The ideal candidate has a customer-first mindset, aims to deliver high-quality service in every customer interaction with an upbeat- energetic personality and a professional appearance.

• Manage inbound and outbound customer communications
  - Answer incoming calls and make outbound calls to address customer questions, requests and issues.
• Consult on customer success
  - Advise and assist customers to successfully complete their online applications.
• Maintain working product knowledge
  - Act as a product expert to ensure information given to customers is accurate and up-to-date.
• Track interactions in CRM
  - Record customers interactions in internal systems for transparency, accuracy and accountability.

• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Computer skills:
  Ability to navigate multiple screens at once.
• Customer service experience is a plus
• Call Center experience is a plus

Note: While experience is a plus, it is not necessary as we have PAID on the job training!

Typical call center office environment. Fast paced, high customer service demand with a great deal of people interaction.

• Full Time - 40 hour work week
• Weekly bonus incentives
• 401K with Matching
• Paid Holidays
• Paid Time Off (PTO) - Accrual Starting From Day 1 Worked
• Referral program

• 8 hour shift
• Day shift
• Evening shift
• Shift availability:
  Day Shift (Required) OR Night Shift (Required)

Required