Customer Experience Coordinator

Job Description

The Customer Experience Coordinator provides outstanding customer service to internal partners and customers, utilizing knowledge of Alarm Systems, Portable Fire Extinguishers, Suppression Systems, and Sprinkler Systems. Responsibilities include answering customer calls, assisting with customer needs, scheduling service, account reconciliation, preparing reports and invoices, securing permits, and ordering for occasional miscellaneous projects.

• Serve as a liaison regarding fire systems (alarm, portable extinguisher, suppression, or sprinkler) to provide accurate information to customers.
• Carry out procedural tasks that support interdepartmental relationships and provide problem‑solving solutions to internal teams, managing the workload of assigned field technicians based on available work, skill set, and route optimization.
• Assist all partners with concerns related to fire suppression systems, fire marshal issues, and related matters, serving as the main point of contact within the scheduling department.
• Gather information from Service Managers and technicians to de‑escalate situations and resolve problems with customers or fire marshals using technical knowledge and professional communication.
• Produce accurate reports by collecting data from standard sources and entering it into standard formats.
• Use the external communications system to access required information for specified purposes.
• Provide operational support by utilizing fire suppression system knowledge for customers, vendors, and internal partners; schedule and dispatch technicians to customer sites per inspection schedule, customer requests, and emergency calls.
• Support project managers by performing simple tasks and following established procedures related to resolving fire suppression issues.

• High School Diploma/GED
• Excellent phone demeanor and experience with customer service, including answering and transferring calls

• Proficiency with the Microsoft Office Suite
• Minimum 2 years of Fire Suppression Systems experience
• Experience reading, understanding, and creating quotes
• Fire Certifications

Cintas offers comprehensive medical, dental, and vision benefits with premiums below the national average. We provide flexibility with four different medical plan options, one of which is offered at zero cost.

Additionally, employee partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life, and AD&D Insurance – 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training, and Career Advancement Opportunities

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.