Care Management Associate

Location: Nevada

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary Active Health  is dedicated to helping our members set goals and make choices which enable them to lead healthier lives. We provide education to make informed decisions and support to reach those goals. Customer Service is the first point of contact, and we need energetic, compassionate people who are dedicated to helping our members understand all the resources available to them.

Primary functions performed are:  Educating identified members about programs available to them to promote wellness  Scheduling appts with our nurses and coaches or scheduling them in a group coaching event Educating members on their company sponsored incentives and reviewing progress towards meeting their incentives.  Assisting members with portal questions (password resets, registering, navigation, filling out health assessments) and promoting the mobile app Providing a positive member experience reflective of the CVS values.

We are a call center and connect with the members through inbound and outbound phone calls The training is approximately six weeks from 9:00 am to 5:30 pm ET. Post-training schedule can be during the hours of 9:30 AM EST and 9:00 PM EST but will be discussed during the interview.

Required Qualifications A personal High Speed Broadband internet connection required (100/25 mbps). Proof will be required prior to any confirmation of an offer and start date. To support telephony software, it must be Broadband and meet the minimum required mbps. You must be able to work with a direct connection using an ethernet cord. Wi-Fi is not permitted. Internet is non-reimbursable by the company unless state law mandates it.

Not 5G. 2 yrs. experience in a customer service call center environment where you supported inbound and outbound queues. Experience promoting programs or telephonic sales is preferred but not required.  Averaged 85-100 contacts per day Keyboarding skills and able to type 45 WPM with 95% accuracy. You can provide an online test Microsoft 360 (Outlook, Teams, One Drive) Workforce management preferred but not required Five9 comparable telephonic software knowledge Additional internal applicant requirements (status will be checked prior to an offer being made) Scorecard rating of a 3 or higher Acceptable attendance No written warning or disciplinary action on file

Preferred Qualifications Worked in a setting where there were contractual customer expectations, performance guarantees Excellent communication skills both verbal and written  Experience supporting complex and nuanced work.   Ability to discern key points to assist with problem resolution  Demonstrate ability to handle multiple assignments competently, accurately, and efficiently.  Ability to follow direction, multi-task and adapt to change  Foundational knowledge of computers (e.g., navigation, working in multiple windows, basic functions such as copy/paste, basic trouble-shooting skills) Ability to learn in an on-line/telework environment  Education High school graduate or greater.

Anticipated Weekly Hours
40

Time Type Full time

Pay Range The typical pay range for this role is:$18.50 - $31.72

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague…