Automotive Claims Specialist

Automotive Claims Specialist

We are looking for an Automotive Claims Specialist to join our client’s expanding customer contact team located in the Earth City, MO area. This is a contract position that offers the opportunity to transition into a permanent role for a strong performer.

• Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
• Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim‑related requests.
• Actively listen to callers’ questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
• Adhere to all established department processes and utilize company‑specific computer systems to maintain detailed and accurate electronic claim‑related records.
• Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions.

• At least 3 years of proven experience as an automotive mechanic or in a related mechanical field.
• Strong understanding of vehicle repair processes and the ability to clearly discuss elements of the repair process with both mechanical and non‑mechanical individuals.
• Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone.
• Prior success in a customer service role, including experience resolving complex requests and ensuring outstanding customer satisfaction.
• Technology proficiency in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone.
• Detail‑oriented, motivated self‑starter with the ability to work efficiently in a fast‑paced call center environment with minimal oversight.
• Bilingual (Spanish & English) candidates preferred.
• High school diploma or GED required.
• ASE certification is a plus.

• Ability to work a hybrid schedule out of our St. Louis, MO office (2 days in office/3 days at home).
• Must be willing to work Saturdays occasionally.
• A high‑speed home internet connection and a quiet at‑home workspace is required.

In person

$26–$33 per hour based on experience.

This position will start on August 24th and will be on‑site for approximately 6 weeks for training. When training is complete, you will work 2 days in office and 3 days from home. The starting salary range is between $26–$33 per hour depending on experience.

For more information, please direct inquiries to