Customer Service Specialist

Job Description

Brazilian Professionals is looking for an energetic, motivated Customer Service Specialist. Our ideal candidate is someone who will create strong relationships with both our customers and prospective customers to ensure we build trust, loyalty and unprecedented service to meet their needs.

We are looking for the following required qualities in a potential applicant:

• 3 Years minimum Customer Service Experience
• Beauty Industry experience required, active cosmetology license preferred!
• Bi-lingual in Spanish preferred
• Positive, Fun-loving Attitude
• Excellent Verbal & Written Communication Skills
• Confident Multi-Tasker
• Successful Conflict Resolution Skills
• Proficiency with Office Suite (Excel & Word required)

This position requires the following job duties:

• Create genuine connections with our customers.
• Greet customers with strong enthusiasm and passion and ascertain problems or reason for calling.
• Assist with placement of orders, refunds, and customer issues.
• Educate on company/product information, promotions and services provided.
• Troubleshoot issues with customers on performance, shipping/delivery and other requests.
• Update customer account information.
• Resolve customer issues via phone and email.
• Be adaptable to computer technology to handle high call volumes.
• Follow communication procedures, guidelines, and corporate policies.

This is a full-time, 40-hour per week in office position. Work shifts are Monday through Friday during business hours.

We offer the following benefits:

• Medical, Dental, Vision, Long-Term Disability and Life Insurance. We pay 75% of Medical, Dental, and Vision insurance premiums, and 100% of LTD and Life Insurance premiums for employees.
• We offer two weeks (10 days) of vacation per year.
• We also offer 6 days of sick/personal time per year.
• Multiple paid holidays throughout the year.
• Monthly bonus potential after 90 days.

All applicants applying must be authorized to work in the United States.

Brazilian Professionals is an equal opportunity employer, and is committed to creating an inclusive environment for all employees.