Manager, Customer Success
Job in
California, Moniteau County, Missouri, 65018, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager, Client Relationship Manager -
Management
Account Manager, Client Relationship Manager
Job Description & How to Apply Below
Responsibilities
- Lead and grow a team of Customer Success Managers focused on adoption, retention, and expansion.
- Define success metrics, manage performance, and support career development.
- Drive Net Revenue Retention (NRR) through proactive value realization and expansion strategies.
- Partner with Sales to co‑develop account strategies and surface growth opportunities.
- Own team KPIs and lead regular inspection rhythms to track performance.
- Align closely with Product, Sales, and Support to represent the voice of the customer.
- Guide the team through complex issues, customer risks, and escalations.
- 2+ years managing Customer Success or post‑sale teams.
- 5+ years in enterprise SaaS customer success or account management roles.
- Proven success driving NRR, adoption, and strategic account growth.
- Strong coaching, team development, and performance‑management experience.
- Operational rigor with data fluency and experience optimizing CS processes.
- Skilled in cross‑functional collaboration, customer advocacy, and executive communication.
- Growth mindset with a passion for learning, iteration, and leading through change.
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