Customer Experience Coordinator

The Customer Experience Coordinator (internally known as our Experience Team) plays a key role in delivering a seamless, high-quality experience for every Hudson Hawk guest. This is a phone-based role where you’ll serve as the first point of contact—booking appointments, answering questions, and solving problems with confidence and care.

This position is ideal for someone who is friendly, detail-oriented, and comfortable leading conversations over the phone. You should enjoy helping people, thinking on your feet, and staying organized in a high-volume call environment.

• Answer incoming calls and guide guests through booking services with a warm, professional tone
• Create a welcoming, efficient experience for every guest interaction

• Handle a steady flow of inbound calls while staying calm, friendly, and accurate
• Answer questions, resolve concerns, and troubleshoot issues in real time

• Schedule, adjust, and optimize appointments across all shop locations
• Make outbound calls to reschedule guests when barber schedules change
• Confidently explain policies around late arrivals, cancellations, and no-shows
• Set clear expectations while maintaining a positive guest experience

• Help manage barber schedules, including breaks and daily coverage needs

• Think ahead, adapt quickly, and find solutions that work for both the guest and the business

• Handle guest and business information with discretion
• Keep the workspace clean, organized, and professional

• Friendly, outgoing, and confident on the phone
• Not afraid to take the lead in conversations
• Patient and solution-oriented, even with challenging situations
• Highly detail-oriented and organized
• Comfortable multitasking in a fast-paced environment
• Reliable, punctual, and consistent

• Must be at least 18 years old
• High school diploma or equivalent
• Previous customer service or phone-based experience preferred
• Comfortable using computers and scheduling systems
• Weekend and holiday availability preferred

• Hourly pay based on experience and availability
• 40% off products and merchandise
• One free haircut per month
• Performance reviews every 6 months with opportunities for raises

We’re a client-focused, team-driven company that values professionalism, consistency, and great service. If you enjoy helping people, solving problems, and being part of a fast-moving team, we’d love to hear from you.

Joining the Experience Team at Hudson / Hawk Barber & Shop offers an opportunity to be part of a dynamic, client-focused environment. If you excel in communication, enjoy problem-solving, and thrive in a fast-paced setting, we invite you to apply and become an integral part of our operations.