Dispatcher, Customer Service​/HelpDesk

Location: Ballwin

Dispatcher# Dispatcher City of Ballwin - BALLWIN, MO 63011## Overview Salary Range $54,120.00 Salary/year Position Type Full Time Job Shift Any Education  Level High School Category Government ## Description Position Summary
* Answers emergency and non-emergency telephone calls.
* Dispatch information received via two-way radio.
* Enters information into the Computer-Aided Dispatch (C.A.D.) system.
* Monitors prisoner activity.

Principal Duties and Responsibilities
* Screens and forwards phone calls.
* Answers radio and maintains constant contact with Patrol Officers.
* Dispatches emergency vehicles.
* Gives general information and directions to the public.
* Makes and routes computer inquiries, entries, modifications, and cancelations.
* Makes notifications relevant to police tasks at hand.
* In emergency situations, exercises complete control of communications airways for the safety of all persons concerned.
* Provides severe weather warnings.
* Monitors prisoner welfare via video surveillance.
* Functions and carries out all orders regarding the rules and regulations of the Division of Communications.

Skills, Knowledge and Abilities
* Possess an understanding of police operations and procedures.
* Ability to deal courteously and calmly with the public during emergency situations.
* Possesses effective communication, handwriting, and computer skills.
* Possess the ability to learn basic knowledge of two-way radio operation and computer operations.
* Must successfully complete required training in all phases of dispatching job requirements.## Qualifications Eligibility Must  be 18 years of age (minimum).High school diploma required.
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