Airline Account Administrator

Posted Wednesday, June 17, 2026 at 7:00 AM

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

• Comprehensive Benefits Package:
  Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision
• Complimentary Daily Meals:
  Enjoy FREE breakfast, lunch, and dinner during your shift

• To be the word's most admired air and travel provider

• We Are Safe
• We Are Future Thinkers
• We Play To Win
• We Respect Everyone and Work As A Team

The Airline Account Administrator serves as a key liaison between dnata Catering and assigned airline customers, ensuring the successful coordination and execution of inflight catering services. This role supports daily account operations, maintains strong customer relationships, ensures accurate documentation and compliance, and collaborates closely with Operations, Culinary, Logistics, Quality Assurance, and Commercial teams to deliver exceptional service.

The Airline Account Administrator is responsible for supporting airline account performance, coordinating service requirements, resolving operational issues, and ensuring customer expectations are consistently met. This position plays a critical role in maintaining customer satisfaction while supporting operational excellence in a fast-paced aviation catering environment.

• Serve as the primary point of contact for assigned airline customers regarding day-to-day operational matters.
• Build and maintain strong customer relationships through proactive communication and responsiveness.
• Understand airline-specific service requirements and ensure operational teams are aligned with customer expectations.
• Communicate operational updates, service changes, and issue resolutions to airline customers in a timely manner.
• Assist in managing customer requests, service enhancements, and special catering requirements.

• Support Account Managers in overseeing inflight catering operations for assigned airline accounts.
• Coordinate with Production, Logistics, Transportation, and Operations teams to ensure accurate and timely flight catering execution.
• Monitor daily flight schedules and ensure all service requirements are communicated and executed correctly.
• Provide real-time operational support and problem-solving for service disruptions, delays, shortages, or last-minute changes.
• Assist with account startups, airline transitions, and special projects as required.

• Ensure Flight Administrators accurately complete boarding bills, CCP documentation, flight paperwork, and customer-required reports.
• Verify operational documentation is complete, accurate, and compliant with customer and regulatory requirements.
• Support training and onboarding of new Flight Administrators and operational support staff.
• Maintain customer records, service specifications, and account documentation.
• Assist with audit preparation and customer compliance reviews.

• Monitor inventory requirements and equipment availability for assigned airline accounts.
• Partner with Inventory, Purchasing, and Operations teams to ensure product availability and service continuity.
• Ensure all products, equipment, and service items meet customer specifications and quality standards.
• Escalate inventory shortages, quality concerns, or service risks to appropriate leadership.
• Support corrective action initiatives when quality or service issues occur.
• Deliver exceptional customer service while maintaining professionalism and urgency.
• Address customer concerns promptly and provide effective solutions.
• Manage service recovery…