Proactive Retention & Customer Care Specialist
Job in
Fenton, St. Louis city, Missouri, 63099, USA
Listed on 2026-07-31
Listing for:
ABF
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Client Relationship Management
Job Description & How to Apply Below
ABF Security is seeking a proactive Customer Relations Specialist to retain customers by addressing concerns, handling disconnect requests, and ensuring customers understand and receive value from alarm monitoring and security services.
You will collaborate with service technicians, monitoring center, billing, and sales to resolve issues, document interactions in CRM, and identify trends to improve processes while upholding compliance and customer safety.
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