Senior Customer Success Manager: Scale Adoption & ROI

• Manage a large portfolio of customers in AMER.

• Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs.

• Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption.

• Work cross functionally with sales partners to ensure strong adoption of Notion.

• Serve as our in-house product ambassador to help customers maximize ROI from Notion.

• Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion.

• Proactively identify customers who aren’t maximizing their opportunity with Notion and create action plans to help them achieve success.

• Inform and influence our overall growth strategy.

Requirements

• 3+ years experience at a fast growing software company
• Track record of success in Customer Success or Account Management role
• Experience of managing a large volume of accounts
• Strong intrinsic motivation to be a top performer and contribute to a team
• Growth mindset and thrive in the building stage of a nascent team
• Motivated by seeing others succeed and grow when you partner with them
• Highly adaptable, easily acclimating to a rapidly changing business and industry
• Love getting to know new people and helping them solve their business problems
• Curious and willing to adopt AI tools to work smarter and deliver better results

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

Soft Skills

• strong intrinsic motivation
• growth mindset
• highly adaptable
• curious
• team collaboration
• customer engagement
• problem-solving
• influencing
• action planning
• relationship building