Customer Service Representative

As a Customer Service Representative, you are a key member of the team and represent Mr. Handyman on customer calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

• Receive incoming calls in a professional and courteous manner
• Return customer calls, respond to customer complaints, and resolve issues
• Schedule services and dispatch technicians
• Perform marketing functions to sell additional work and earn business
• Perform administrative functions including data entry, payment processing, and supply inventory
• Perform other duties as needed which may include cross‑training in related positions

• Previous customer service and sales experience preferred
• Strong written and verbal communication skills
• Computer literate, with working knowledge of work processing, business software, and spreadsheet applications
• Detail‑oriented with strong data entry skills
• Team player who can work independently
• Starting with part‑time hours but potential for growth to full time

Simple IRA retirement plan with employer match, PTO, paid holidays.