Teller, Customer Service​/HelpDesk

This is a full‑time position (36–40 hours/week) with excellent benefits and real opportunities to grow. At Mid America Bank , we invest in our people.

• 100% employer‑paid medical insurance for associates and dependents
• 50% dental and vision coverage for associates and families
• Generous 401(k) plan and additional benefits
• Ongoing training and development to support career advancement

The Teller is responsible for accurately processing customers’ routine transactions in a professional and friendly manner. The Teller also interacts with customers and provides them with information about their accounts and bank products and services.

• Safely and accurately process customers’ routine transactions such as cashing checks, depositing money, issuing withdrawals, and collecting loan payments
• Issue negotiable items such as cashier’s checks
• Provide customers access to their safe deposit box
• Complete customers’ special requests as needed
• Maintain supply of cash and currency in personal cash drawer
• Count personal cash drawer at the end of each shift to make sure it balances
• Reconcile personal cash drawer in the event drawer does not balance
• Interact with customers in person, on telephone, or through other electronic communications in a friendly, helpful, and patient manner
• Answer customers’ basic inquiries about their accounts
• Identify customer needs through active listening and provide tailored solutions to enhance satisfaction and build loyalty.
• Comply with bank operations and security procedures
• Maintain confidentiality of customer and bank operations information
• Other duties as assigned by manager

• High school diploma or equivalent preferred, not required and/or prefer to be at least 16 years of age at time of employment
• Previous cash-handling or customer service experience preferred.
• Strong attention to detail and accuracy.
• Commitment to confidentiality.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer skills and ability to learn new technologies

• Will require working on Saturday’s, you will be in a rotation
• Standing for extended periods and handling cash regularly.

Mid America Bank is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.