Benefit Service Center Associate - West Coast

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Benefit Service Center Associate - West Coast

At Employee Family Protection (EFP), we’re dedicated to supporting employees and their families through comprehensive benefit solutions and compassionate service. Our Benefit Service Center team plays a vital role in helping employees understand their benefit options and resolving coverage questions quickly and effectively.

We’re looking for a Benefit Service Center Associate based in the Pacific Time Zone, including California and other West Coast locations
, who is customer-focused, detail-oriented, and thrives in a call center environment.

This position is specifically intended to support our West Coast clients and employees during Pacific Time business hours
. Candidates must be located in, or able to consistently work according to, the Pacific Time Zone.

If you have a background in insurance or worksite benefits and enjoy helping others, we’d love to hear from you.

• Answer inbound calls and make outbound calls to employees regarding their benefit questions
• Provide Benefit Service Center coverage during designated Pacific Time business hours
• Investigate and respond to employee inquiries about coverage, claims, and plan options
• Create, manage, and track service tickets in our internal systems
• Communicate with insurance carriers to resolve employee concerns
• Provide professional, courteous service to clients, employees, brokers, carriers, and internal team members
• Maintain employee confidentiality and adhere to data privacy and security standards
• Support additional administrative or service-related duties as needed

• Located in the Pacific Time Zone or able to consistently work Pacific Time business hours
• Previous customer service or call center experience preferred
• Experience in insurance, employee benefits, or worksite benefits is strongly preferred
• Strong verbal and written communication skills
• Excellent attention to detail and follow-through
• Ability to manage multiple inquiries and priorities in a fast-paced environment
• Comfortable working independently in a remote environment
• Strong problem-solving skills and a genuine desire to help others

• Fully remote opportunity supporting our West Coast business needs
• Work in a mission-driven, people-first company
• Join a collaborative and supportive team environment
• Help individuals navigate important benefit and coverage decisions
• Opportunity for professional development and career growth

• Located in the Pacific Time Zone, including California or another West Coast location, or able to consistently work Pacific Time business hours
• Associate’s degree or equivalent combination of education and experience
• Health and Life Insurance License is required
• Experience in a call center and/or worksite benefits is required
• Strong written and verbal communication skills, including active listening
• Professional, reliable, and detail-oriented with the ability to multitask in a fast-paced environment
• Ability to work independently and effectively in a remote environment while maintaining consistent availability during Pacific Time business hours
• Bilingual skills are a plus