Banking Customer Service Representative (On-Site

Join a world-class team in Arnold, MO, as a Customer Service Representative! At Concentrix, were looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the worlds best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns Worlds Best Workplaces, Best Company Culture, and Best Companies for Career Growth awards every year? Then a Customer Service Representative position at Concentrix is the right place for you!

As a Customer Service Representative, youll join an organically diverse team from around the globe where all members contribute to and support each others success and wellbeing, proudly united as game-changers. Together, we serve as the intelligent transformation partner for the worlds best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and ongoing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, youll:

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking

• Servicing both Debit/Credit Card and Debit/Credit Card Fraud Calls. Servicing active debit/credit card accounts including calls related to or inquiries of:
  Monetary transactions, non-monetary and maintenance transactions, provision of merchant/cash authorizations, release authorizations or adjustments, account growth, and work cases. Non-Monetary transaction and maintenance transaction: adding authorized users, adding secondary account holder, balance transfers, enhanced account type, change of reward programs or repricing. Origination of new accounts. Debit/Credit Card Fraud, addressing members report of unauthorized activity on their credit card or respond to outbound contacts.
  
  This includes calls from members who have filed a credit card fraud claim and have follow-up questions or calling to provide additional information regarding their fraud claim.

• Maintain broad knowledge of client products and/or services

• Prepare complete and accurate work including appropriate notation of accounts as required

• Be tenacious in tracking, documenting, and retrieving information in call tracking database

• Be comfortable with fraud prevention, collections, and transaction disputes

• Ensure service delivered to our customers meets contractual Key Performance Indicator

• Deliver expert customer experiences with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• You must be at least 18 years of age

• A high school diploma or equivalent

• Strong communication skills in both verbal and written format

• Exceptional listening and relationship building skills

• Creative problem solver

• Must have a minimum of 6 months customer service experience

• Preferred experience in the banking and credit card industries

• Strong PC knowledge and computer navigation skills

• Proficiency in fast-paced multi-tasking and able to demonstrate resiliency in a fast-paced metric driven environment

• Eagerness to learn new technologies

• Must reside in the United States or have a valid U.S. address for residence, and must be located near 1900 Meyer Drury Drive, Arnold, MO

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says, We champion our people. Thats why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with:

• The base salary range for this position is $17/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education,…