Customer Service Rep

Position Summary:

This position will professionally respond and interact with customers using various means of communication, (phone, or email). This role will be responsible for a high volume of inbound calls in a fast-paced environment using a multi-line phone system. If you have previous customer service experience in a call center or office environment plus excellent computer skills, then we want you to join our team!

Schedule:

The schedule for this position is Monday-Friday, 8:00am-5:00pm

Position Responsibilities:

• Handle requests by various forms of communication and technology for orders, substitutions, and pick-up and return credits.
• Provide customer support with special requests.
• Assist various departments in the Distribution Center as needed.
• Other projects or duties as assigned.
• This position is open to local residents only, no relocation offered.

* Required Experience : 6 months in call center environment

Required Qualifications :
Required Qualifications :

• High school diploma or GED.
• Minimum of 6 months experience with data entry and working in a demanding customer service/ call center environment.
• Ability to deal with customers on a day-to-day basis, via phone and/or in person.
• Strong interpersonal and exceptional problem-solving skills in addition to being a team player.
• This position must pass a post-offer background and drug test.
• Excellent computer skills.

Preferred Qualifications:

• 1 - 2 Years Customer service, call center and / or related area within food service industry.
• Recent experience in a fast paced call center environment.
• Previous experience using Cisco phone systems/multi phone line systems.