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Automotive CX Specialist: Guest Feedback & Service
Job in
Hazelwood, St. Louis city, Missouri, 63042, USA
Listed on 2026-09-05
Listing for:
Genesis of Hazelwood
Full Time
position Listed on 2026-09-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
The Ed Napleton Automotive Group is seeking a Customer Experience Specialist for Napleton Hyundai of Hazelwood to assist the service department by collecting guest feedback from manufacturer surveys and following up to resolve opportunities and enhance service experiences.
You will download and report on surveys, review results with the Manager, and engage with guests to improve response rates and satisfaction. 2+ years of auto dealership experience and strong communication are required.
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