Evening Receptionist

POSITION DESCRIPTION

We are seeking a friendly and compassionate receptionist to join our skilled nursing facility. In this role, you will be the first point of contact for residents, families, and visitors, ensuring a welcoming environment. Responsibilities include greeting guests, answering calls, scheduling appointments, and assisting with administrative tasks. Strong communication skills and the ability to manage multiple tasks in a healthcare setting are essential.

Hours: 3pm-7pm;
Weekends are 12-hour shifts (7am-7pm)

• High school Diploma required.
• Proficiency with Microsoft office:
  Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel;
  Opens, delivers, and forwards mail;
  Transcribes materials;
  Records appointments and meetings for administrative staff;
  Files necessary documents;
• Answers telephone and directs caller to correct station;
  Refers to nursing home directory to ascertain station number of persons requested;
  Takes messages for staff members;
  Answers questions of callers according to nursing home policy;
  Answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies;
  Assembles material for reports and questionnaires.
• Announces notifications over public address system.
• Updates resident directory including resident’s names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Other duties, responsibilities and activities as assigned by supervisor- petty cash, AR/collections, resident trust fund, petty cash, renewals, and other. Supports business office functions as needed;
  Receives payments for services rendered and records amount received;
  Distributes petty cash and makes change;
  Prepares and distributes receipts for monies received.
• Passes out and collects employment applications.
• Other duties, responsibilities and activities may change or assigned at any time with or without notice.