Customer Service Representative

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Full Time Non-Executive Trenton, MO, US

• Represents the Bank favorably to both current and prospective customers.
• Provides prompt, efficient and accurate service in the processing of transactions.
• Note and verify significant information as required by the Bank policy or procedure.
• Ensure that Bank procedures are followed when performing transactions on all equipment.
• Exercise discretion, judgement, and initiative regarding transaction problems and procedures.
• Identify customers’ financial service needs and focus on promoting bank products and services to customers to meet those needs.
• Maintain adequate working funds as required by Bank policy; as necessary, purchase working money supply from vault.
• Verify and balance assigned drawer daily with minimal cash variances.
• Assist in reconciling errors for self and other tellers.
• Issue cashier’s checks, money orders, and bank checks.
• Issue and maintain debit cards following Bank policy.
• Verify that opening and closing procedures are followed.
• May prepare necessary forms for proper completion of Bank Secrecy Act requirement (includes obtaining appropriate documentation from customer/non-customer).
• Receive and answer questions on Bank policies and practices, maintain good customer relations at all times.
• Direct customers to appropriate employees for answers to more complex problems or inquiries.
• Discuss problems related to specific accounts and refer more difficult questions to a supervisor or bank officer.
• Help coworkers with difficult internal problems or customer inquiries/problems while ensuring prompt and courteous responses to customer inquiries.
• Count, wrap, and bag coins. Count and verify currency to sell. Accumulate mutilated currency to be shipped out.
• Balance or assist in balancing the working fund.
• Assist with other bank work as requested including statement stuffing, filing, and answering phones.
• Other duties as assigned

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Excellent mathematical skills.
• Trustworthiness and the ability to act with integrity.
• Thorough understanding of customer service.
• Ability to maintain highest level of confidentiality.

• High school diploma or equivalent is required.
• Previous experience working directly with the public is preferred.