Seasonal Customer Service Lead - Escalations & Training
Listed on 2026-10-01
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Management
H&R Block is seeking a Seasonal Customer Service Lead to support daily operations, supervise agents, and resolve escalations with professionalism. You will train staff, assist hiring managers in interviews, manage queues, and ensure accurate documentation of client interactions.
The role emphasizes quality monitoring, cross-functional collaboration, and ongoing feedback to improve service delivery for clients across multiple channels.
We invite applications for the Seasonal Customer Service Lead
- Escalations & Training position located in MO, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Seasonal Customer Service Lead
- Escalations & Training role in the description above.
We appreciate your interest in this position.
Join H&R Block and contribute to our ongoing work.
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