Customer Service Coordinator

Customer Service Coordinator

At Renewal by Andersen, we're proud to be part of the Andersen Corporation family, a trusted name in home improvement for more than a century. As the nation's leading replacement window company, we design and install custom, energy-efficient windows and doors that help homeowners love where they live. With a presence in over 100 markets nationwide, we're committed to exceptional products, outstanding service, and rewarding career opportunities.

We're looking for a detail-oriented and customer-focused Customer Service Coordinator to join our team and support service operations across the Birner Group's five regional locations. In this role, you'll be the central point of coordination for customer service requests, appointment scheduling, parts management, and service documentation.

If you enjoy helping customers, staying organized, and working in a fast-paced environment where no two days are the same, we'd love to meet you.

As a Customer Service Coordinator, you will:

• Serve as a primary point of contact for customers by handling a high volume of incoming calls professionally and efficiently.
• Schedule, coordinate, and confirm service appointments to ensure a smooth customer experience.
• Create and maintain accurate records of customer communications and service activity.
• Process and track parts orders, following through to resolution and timely delivery.
• Prepare customer service quotes with a high level of accuracy and attention to detail.
• Enter, update, and manage information across multiple software platforms and internal systems.
• Partner with service teams to ensure customer needs are addressed quickly and effectively.

Successful candidates will bring:

• Strong organizational skills and exceptional attention to detail.
• The ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Excellent verbal and written communication skills.
• A customer-first mindset with a passion for delivering outstanding service.
• Confidence using computer systems, business software, and digital tools.
• A proactive approach to problem-solving and follow-through.

• $19-$25 per hour
• Monthly performance-based bonus opportunities

• Medical, dental, vision, and life insurance
• Health Savings Account (HSA) contributions
• Paid time off and paid holidays
• 401(k) plan with annual bonus contributions
• Employee discounts on Renewal by Andersen products
• Supportive team environment focused on collaboration, professional growth, and work-life balance

When you join our team, you're joining a company known for quality, innovation, and exceptional customer experiences. We invest in our employees, celebrate teamwork, and provide opportunities for long-term career growth.

Ready to make an impact? Apply today and become part of a team that helps homeowners improve their homes while building a rewarding future for yourself.